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Candidate 6105

Accommodation Manager
£40,000 to £50,000, £50,000 to £60,000, £60,000 to £70,000
Full Time/Permanent, Contract, Freelance
Agency, Corporate, Incentives
Operations, Planning & Strategy, Senior Management
Greater Manchester, North Yorkshire, West Yorkshire


  • Development of the Accommodation (ACM) plan for Contractors and Organising Committee Workforce.
  • Main point of contact for Games Workforce Client Group, identifying accommodation requirements, managing their allocation, and contracting process.
  • Work with the ACM Reservation System (ARS) Manager to ensure the optimal implementation of the online booking process for Games Workforce and improve the overall service delivery of the ARS.
  • Manage and monitor all client reservations and liaise with relevant functional areas (FA) and clients in relation to their accommodation needs and reservations in the ARS.
  • Work in integration with the ACM Contract and Inventory Manager to align the client needs to the existing hotel operator offer and complete an accurate allocation plan by user group.
  • Negotiation of rates and contract terms and conditions with accommodation providers.
  • Review pre-games event requirements, existing timelines, and planning strategies/gap analysis. Monitor and manage contract service levels and resolve issues or escalate to ACM Lead where appropriate.
  • Assisting the ACM Lead in delivering the ACM Operational Plan, producing a sub project plan for the client groups.
  • Work in integration with the ACM Finance Manager to ensure correct invoicing and finance processing of accommodation bookings.
  • Assist in providing regular reports to the CGF in relation to the ACM plan and room rates and financial summaries.
  • Assist in delivering the Birmingham 2022 Accommodation Sustainability Strategy.
  • Provide accommodation service support for CGF General Assemblies, Chef de Mission seminars and CGA visits and meetings.
  • Assisting in developing the process and procedures relevant to the ACM FA.
  • Ensure issue & incident resolution process and procedures at Games time.
  • Represent the ACM FA at senior management forums and with client groups.
  • Produce and ensure effective crisis management protocols and procedures.
  • Event Operations (onsite/HQ as appropriate).
  • Effectively contribute to the collation and documentation of specific accommodation information for the Transfer of Games Knowledge required by the CGF
  • Responsible for the management of an accommodation portfolio worth £3.5 million
  • Member of the Women at Work Network

I am an experienced Event Professional with almost 20 years working within the events industry. My passion for events has allowed me to gain some amazing and memorable experiences over the years, particularly within the Sports sector. A specialist in accommodation and logistics for major sports events in the UK and Internationally I have a wealth of knowledge and experience and have built some fantastic relationships along the way.

  • Strong Communicator at all levels
  • Leadership – lead with integrity and able to delegate.
  • Accommodation/Venue Contract Management – confident negotiator and allocation manager
  • Relationship Management – client, stakeholders, and partners
  • Excellent multitasker – ability to prioritise workload, manage time well and extremely resourceful.
  • Accomplished Team Player
  • Event Delivery – competent problem solver and calm under pressure
  • Small Business Owner 
  • Member of the Women in Sport Collective